A look behind the scenes

We all know what a big part Oundle Library plays in our community and that hasn’t changed because of the coronavirus pandemic. While we may not have access to the building, books or activities, our library team has still been working in the community.

From mid-April staff were redeployed to help Northamptonshire County Council run the Community Resilience Hub, calling vulnerable residents from local library phones to check everyone was safe and well, and to ask if they needed any extra help or support.

Approximately 16,500 people in Northamptonshire had been identified as vulnerable to Covid-19 because of pre-existing health conditions. Letters had been sent out to those on the list asking them to register by phone or online if they needed support with food deliveries, prescriptions, or loneliness during self-isolation. 

Library staff were drafted in to help with follow-up calls, to find out how people were managing and make sure they had registered for support if they needed it. 

If the calls flagged up that people needed help the Community Resilience Hub made referrals through to the Districts and Boroughs so support could be managed through local staff and volunteers. 

Clare Boughton, Oundle’s Library Manager said: “The residents we’ve spoken to have been grateful for the calls. Some people were managing well, but some were finding things like collecting their prescriptions difficult. It’s been a really worthwhile exercise and the team has enjoyed being able to help.”

If you are self-isolating and need help with shopping, collecting medication or could do with someone to have a chat to, you can call in to the NCC Community Resilience Hub on 0300 126 1000, option 5. This service is available to anyone in the county, who needs help during this difficult time.

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